Our Policies

Refunds & Cancellations

We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 10 days of your purchase.

Eligibility for Refunds:

The item must be unused and in its original condition.
Proof of purchase is required.
For digital or service-based products, refunds may only apply if the service has not yet been delivered.

Non-Refundable Items:

Personal items
Sale or promotional items
Gift cards
Products damaged through misuse

Processing Time:
Once your return is approved, refunds will be processed within 10 days, and the amount will be credited to your original method of payment.

Cancellations:
Orders can be cancelled within 12 hours of purchase, provided the order has not yet been processed or shipped.

For refund or cancellation requests, please contact:
Email: admin@wildalchemy.co.za
Phone: +27 73 715 3236

Shipping / Delivery Policy

Processing Time:
Orders are processed within 3 days after payment is received.

Delivery Timeframes:

Local Delivery: Estimated 1 – 5 days
National Delivery: Estimated 3 – 7 days
Delivery times may vary based on courier delays or high-volume periods.

Shipping Fees:
Shipping costs are calculated at checkout unless otherwise stated.

Order Tracking:
Once your order is shipped, you will receive a tracking number via email.

Undeliverable Packages:
If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.

Damage or Issues:
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with photos so we can assist immediately.

Privacy Policy

Privacy Policy for wildalchemyza.com

Last updated: 8.04.2024

At wildalchemyza.com, the privacy of our visitors is of extreme importance to us. This Privacy Policy document outlines the types of personal information that is received and collected by wildalchemyza.com and how it is used.

Information We Collect:
- We may collect and store information that you voluntarily provide to us, such as your name, email address, and any other information you choose to provide when contacting us or signing up for our newsletter.
- We use cookies to store information about your preferences, record user-specific information on which pages you access or visit, customize webpage content based on your browser type, or other information that you send via your browser.

Cookies:
- Wildalchemyza.com uses cookies to improve your experience on the site. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

Analytics:
- We use Google Analytics and Wix Analytics to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. This information is used to improve our website and services.

Third-Party Services:
- Wildalchemyza.com may connect to third-party services such as Facebook, Instagram, WhatsApp, and Google. These services may collect data about your interactions with them in accordance with their respective privacy policies.

Links to Other Sites:
- Our website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

How We Use Your Information:

Your data is used to:

Process orders and payments
Deliver products and provide customer support
Improve our services and website
Send important updates related to your order

Changes to Privacy Policy:
- We reserve the right to update or change our Privacy Policy at any time. Your continued use of the website after any changes to the Privacy Policy will constitute your acceptance of such changes.

If you have any questions or require more information about our Privacy Policy, please feel free to contact us at admin@wildalchemy.co.za

By using wildalchemyza.com, you consent to our Privacy Policy and Terms of Use.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on wildalchemyza.com. This policy is not applicable to any information collected offline or via channels other than this website.

Accessibility Statement for Wild Alchemy

This is an accessibility statement from Wild Alchemy.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Wild Alchemy is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Wild Alchemy. Please let us know if you encounter accessibility barriers on Wild Alchemy send us an email at admin@wildalchemy.co.za